
Returns &
Exchanges
If you need to return an item purchased online, you can do so within 30 days of delivery. We are happy to refund or exchange an item, as long as it is returned in its original condition with no apparent sign of wear, in original packaging with all labels and tags attached and you have valid proof of purchase.
Please email us within 30 days of receipt of your order to notify our team that you wish to return or exchange an item, quoting clearly your Order Number on all correspondence to sales@rungetakeya.com.
Items must be returned within 28 days of the notification email from Runge|Takeya and must be returned at your own cost. We strongly advise that you use a trackable mailing service for any item you are returning to Runge|Takeya to avoid any delays / loss in transit / disappointment as this is your responsibility.
Once we receive your parcel it will be processed within 10 working days (during busy periods this can vary). Please allow an additional 2-5 days for the credit to post to your account. Please note that we have no control over this part of the process, and we cannot take any responsibility for any bank charges that you may incur during the refund process. Refunds can only be made to the original method of purchase.
We will refund you the monetary value of the items returned to us at the price you purchased them, excluding the original shipping cost.
We are very flexible to ensure that you are happy with your order and that you will importantly have the right part, however we do monitor repeated returns and will flag this if we feel there might be a cause for concern.
If sending back from outside the US please make it clear that the item is being returned to the manufacturer, otherwise we may incur duty charges.